Udemy Refund: How Does Their Return Policy Works?

Last Updated on June, 2024

The worst annoyance with online learning is how some platforms don’t offer refunds.

Is it the same with Udemy? Fortunately, no. You can get full refunds, but you must know precisely what to do. The process is simple and hassle-free, but you still need to know it. 

If not, you might not get a refund.

This article covers everything about Udemy refunds. That’s why you’re in the right place. 

Quick Summary

Udemy offers full refunds for courses and subscriptions, as long as the refund is requested within 30 days of purchase and certain eligibility requirements are met.

Refunds may be requested through the purchase history tab and can be processed as either original payment or as Udemy credits.

Udemy has a variety of courses and subscription options available, and also offers a 7-day trial for subscriptions.

Why Trust Me?

Not only will I tell you how to get your refund, but I will also explain the entire process so simply that even a time traveler from the early 1800s could understand it.

On top of that, I have done it myself, and I know why some may end up without refunds. Knowing the whole picture is the correct method of getting hassle-free Udemy refunds.

Udemy Refund Policy

udemy logo

Udemy offers individual courses and subscriptions. Subscriptions are applicable for individual and business plans, too. I’ll cover all 3 so you have a complete idea.

To access your courses, subscriptions, and refunds, click or tap the purchase history, as I have indicated below.

a screenshot of the udemy purchase history

When you do, the interface below appears, and you can easily access your courses, subscriptions, and refunds there.

Let’s first look at individual course refunds.

Individual Udemy Course Refunds

Like other online learning platforms, Udemy’s courses have different prices. The similarity is that they let you access a preview of the course so that you can see if it is a good fit for you.

For individual courses, Udemy gives you a 30-day window. However, it’s essential to meet their refund eligibility requirements.

As I showed earlier, you can select the course you want the refund for in the purchase history tab. Click Request Refund and select a Refund Method, and you’re good to go. 

You have two refund methods:

  • Original payment method (cashback to your account usually).
  • Udemy Credit (Udemy credits can be used to purchase another course).

Don’t panic if you can’t find this on the Udemy app; this can only be accessed through laptops or desktop computers.

It was a bit of a letdown for me as I wanted my refund when I couldn’t access my computer. When you request a refund, Udemy sends a confirmation email to the email associated with your account.

The Refunds tab in the purchase history shows the refund request’s status.

One more thing: Your refund will be credit-only for courses that you purchase through iOS or certain specific bank transfers or Boleto Bancário and Pix.

Next, let’s look at what happens with subscriptions.

Udemy Subscription Refunds

I have used Udemy subscriptions as I was binge-learning a particular set of courses I had already chosen; it was more cost-effective. Back then, and also now, the only downside of Udemy subscriptions is that Udemy doesn’t offer on-platform refunds.

However, there’s a loophole as this heavily depends on the country/state (in the US) you’re located in. If the law demands that, then Udemy has no choice, but I should tell you that this rarely happens.

On the bright side, Udemy subscriptions have a 7-day trial where you can request a refund more easily. The process is similar to individual courses; you just have to access it through the subscriptions tab.

Next, let’s look at Udemy for business refunds.

Udemy Business Refunds

As you might already know, Udemy has a separate portal for organizations or businesses.

a screenshot of udemy business pricing plans

Here, you have 3 pricing plans:

  • Enterprise plan (for more than 20 people).
  • Team plan (for 5 to 20 people).
  • Leadership Academy (groups of 25 or more).

Regardless of the plan, you cannot get a refund as it’s a subscription, except for in-state special laws. However, you get a 14-day trial period.

With that covered, let’s look at the eligibility requirement next.

Eligibility Requirement 

I have seen some people accuse Udemy of not refunding. When you follow up with the thread, in most cases they have violated the eligibility requirement.

It’s mandatory that you request a refund within 30 days of purchasing the course. This is because Udemy credits the amounts to the instructors after 30 days. After that, you cannot request a refund.

However, during these 30 days, if you have completed the course by watching all the videos, then you will not get a refund either. I feel that’s a little unfair, but it also makes sense because course content and style don’t drastically change within a course.

So, in summary, you need to fulfill 2 requirements to be eligible for a refund:

  • Request the refund within the 30-day window from the purchase date.
  • Haven’t finished watching a significant amount of the lectures.

Even then, Udemy still has the right to reject refund requests. Why does it happen? It’s because some people abuse this facility. 

So, it’ll be a bit harder if your account has been reported for abuse, if you have finished watching a significant portion of the course, or if you have requested an excessive amount of refunds previously.

Next, let me break down the process.

Step-By-Step Guide to Get Your Udemy Refund

You have two refund methods:

Step 1: go to the Purchase History tab on the drop-down menu after you click your profile picture in the main menu.

a screenshot of the udemy purchase history

Step 2: Choose the course for which you want to request a refund for.

Step 3: Click the Request a Refund text icon, which typically appears below the course name.

  • Note: You need to go to the “View All Courses” if you have purchased through a shopping card transaction.
view all courses option during refund

Step 4: Select the refund method: original payment or Udemy credits.

choosing a refund method

Step 5: Select the reason for the refund request, specifying whether it’s full or partial with a brief description.

Step 6: Click submit

choosing a reason for the refund

You’re done; it’s as simple as that.

Udemy Partial Refunds

You get to select partial refunds in step #5, mentioned above. Once you confirm, you’ll immediately get a notification confirming that you have requested for a partial refund.

partial refunds of udemy

Requesting a Refund From the Course Player

This is pretty easy, too.

You should go to the course in the My Learning tab, where you’ll see three dots (ellipses) at the top-right corner of the course player.

Click Request a Refund in the drop-down menu, and you’ll be redirected to the course refund page, where you can request a refund.

a screenshot of the request a refund option of udemy

Udemy Refund Request on Udemy App/Mobile

As I said, you cannot request a refund on the Udemy app. 

However, you could still request a refund on mobile (I wish I had known that). All you need to do is log in to your Udemy account via a web browser and follow the five steps above.

Udemy Gift Refund Policy

The 30-day window applies to Udemy gifts, too. However, unlike purchased courses, the request goes directly to Udemy’s support team. If the gift recipient was requesting the refund, they, too, have the 30-day window to do it.

However, gift recipients can only receive Udemy Credits. I’ll discuss a little bit more about Udemy credits in a moment. 

Refund Status Follow-Up

a screenshot of refund status

As I said earlier, as soon as you request a refund, you get the email confirmation. On the Refund tab under the purchase history tab, Udemy updates the refund status.

What Would Happen After Getting a Refund?

Although you might already have decided to request a refund, you need to be aware of a couple of things. Let’s look at what would happen after you get a refund.

If you get a refund, Udemy will cancel your access to the course (of course). However, the most impactful downside would be that you won’t have the certification of completion.

Mind you, it is a well-known fact that Udemy doesn’t give certificates for free courses. So, if you plan to use the course in your CV, it won’t work.

This is why most people avoid refunds, as you can get a certificate with your name on it.

The course might not have been exactly whatyou wanted, but you still can use the certificate in the long run.

You can also directly upload Udemy certificates with interlinked credibility to your LinkedIn.

This increases your employment probability and gives you another reason for that promotion or raise.

a screenshot of the refund period for several countries

Unless you have signed up for a subscription, you should also remember that you can always come back to the course whenever you want, as you’ll have lifetime access to it.

Besides, let’s be honest; it takes a lot for an instructor to get an Udemy course approved by the platform, and they are generally created by professionals and experts in their respective fields. You’ll definitely learn a new skill set with every course.

Let’s assume you’re sure you want a refund; now what? What I suggest is getting it from Udemy credits. As I said earlier, let me clearly explain this and how it works.

Why You Should Consider Your Refund in Udemy Credits?

Refunding by Udemy credits is a standard refunding method of Udemy when the original method is no longer available or working. This typically happens if you no longer use the course card with which you bought the course.

These refunded Udemy credits will automatically be applied to your next immediate course purchase. I trust you’ll understand that whether it’ll be enough depends on the price difference between the old and the new course.

Don’t panic if your refunded Udemy credits aren’t being applied when you attempt to make a purchase through the app. They only apply automatically when you purchase via the website, which is Udemy.com.

You also should remember that Udemy credits expire. You don’t have to guess the date, as Udemy clearly points that out at the top of your Udemy credit history sub-page.

Where is it? Click on your profile picture (or the initial) at the top right. Then, you can click on Udemy credits on the drop-down menu.

a screenshot of udemy credits option

Onto the next important question.

How Easy is it to Get a Refund?

I have received Udemy credits and cashback on a couple of occasions. Based on several Quora and Reddit threads, it’s safe to say that the process is straightforward.

I 100% believe that those claiming otherwise are only telling a part of the story. I’ve been with Udemy since 2014 and haven’t encountered any issues.

My secret to hassle-free refunds is that I fulfill the refund eligibility requirements, which are:

  • Make the request within 30 days.
  • Did not complete the majority of the course.

As I have explained above, the process is easy and straightforward. From the moment you lodge your refund request, the entire process happens on the platform itself. Next, let me tell you how long it takes.

How Long Does it Take for an Udemy Refund to Come Through?

You should receive your refund within 5 to 10 business days.

If it exceeds that frame, it’s typically depending on your bank (or financial institution). Another reason for the slight delay is due to some debit and credit card limitations.

All refund requests immediately go to the payment processor or your designated financial institution as soon as Udemy has processed your request. As I said, you can conveniently view the refund process under the Purchase History tab.

a screenshot of the udemy customer support page

If you need extra clarification, you can reach out to Udemy Support; they’re very accommodating.

Now, onto a bigger question.

Is Udemy Worth it?

Udemy is 100% worth it. The variety of courses is phenomenal, the certifications have high recognition wherever you go, and it’s affordable with lifetime access.

Even if you want a refund, Udemy ensures to live up to the promise as they don’t want to ruin a 2-decade brand reputation.

So, to wrap it up, yes, Udemy is entirely worth it.

If you’re still undecided, learn more in our full Udemy review.

How to Choose the Best Courses on Udemy?

Let me tell you my secret about picking the best courses because you’ve read so far. What I do is read the what you’ll learn part, which isn’t the same as the course breakdown. Most top lecturers update their courses constantly.

You can see the newly added areas in this section with the NEW tag. Remember that you have lifetime access to this course, and you’ll continue to learn new subject-related matters at no extra cost.

These relevant guides may help you:

FAQs

Yes, Udemy provides full or partial refunds, as well as Udemy credits for purchasing a new course.

It usually takes 5-10 days for a refund to be processed and received.

No, refunds are not available for Udemy subscriptions. However, there is a trial period during which you can cancel if you are unsatisfied.

Yes, you can cancel a purchase and request a refund from Udemy within 30 days of the purchase if you are not satisfied with the course. However, you cannot “cancel” a Udemy account in the sense of subscription services, as Udemy operates on a per-course purchase model rather than a subscription model.

Conclusion

Being one of the most popular and successful online learning platforms, Udemy continues to grow. However, there are many reasons why someone may want a refund, even from Udemy.

For that, Udemy has outlined a clear and easy process, and now you know everything about it. In addition to the special secret I shared with you, I hope this article was helpful, and feel free to share it with friends who might be looking for answers.

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Carlos Eduardo
Author
Carlos Eduardo
Hey there, I’m Carlos Eduardo, the Founder and Author of Scorebeyond. Delving deep into 20+ years of education transformation through innovative e-learning, I’ve poured my expertise into this platform. My enduring legacy continues to drive the path towards a future empowered by knowledge!

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